How can we help?
Search our knowledge base or browse categories below.
Browse by Category
Getting Started
Learn the basics of creating your first project.
Design & Editing
Master the canvas editor, backgrounds, and text.
Translation
Set up languages and manage translations.
Export & Publishing
Export screenshots and publish to app stores.
Billing & Plans
Manage subscription, invoices, and payments.
Account & Settings
Update profile, password, and preferences.
Frequently Asked Questions
How does auto-translation work?
Shotlingo uses context-aware AI translation to automatically translate your screenshot text into 40+ languages. It understands marketing copy context to produce natural, compelling translations — not just word-for-word. Add text in one language, select targets, and translations are generated instantly.
Can I use my own device mockup images?
Currently, Shotlingo provides a curated library of device frames including iPhone, iPad, and Android devices. Custom device uploads are on our roadmap.
What export formats are supported?
Screenshots are exported as high-resolution PNG files in the exact dimensions required by App Store Connect and Google Play Console. Batch export as ZIP.
Is there a free plan?
Yes! The free plan includes device mockups, limited translations, and single project storage. Upgrade to Pro for unlimited everything.
Can I cancel anytime?
Absolutely. Cancel anytime from account settings. Access continues until the end of your billing period.