Requesting a refund
How to request a refund on a Shotlingo charge and what the policy covers.
If Shotlingo did not work out, we would rather refund you than have you feel stuck with it.
Request a refund
- 1 Email hello@shotlingo.com from the address on your account.
- 2 Include the charge date and roughly what went wrong. A detailed case is not required.
- 3 We reply within one business day.
- 4 Approved refunds are issued by Paddle back to the original payment method.
Timing
Once approved, Paddle processes the refund and your bank typically posts it within five to ten business days. The exact timing is set by your card issuer, not by us.
Cancel as well
A refund does not automatically stop future billing. If you do not want to be charged again, cancel your subscription from your account page too.
The full refund policy page has the formal terms.
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