How can we help?
Search our knowledge base or browse categories below.
Browse by Category
Getting Started
Learn the basics of creating your first project.
Design & Editing
Master the canvas editor, backgrounds, and text.
Translation
Set up languages and manage translations.
Export & Publishing
Export screenshots and publish to app stores.
Billing & Plans
Manage subscription, invoices, and payments.
Account & Settings
Sign in, recover access, and manage your account.
Frequently Asked Questions
How does auto-translation work?
Shotlingo uses context-aware AI translation to automatically translate your screenshot text into 40+ languages. It understands marketing copy context to produce natural, compelling translations rather than word-for-word ones. Add text in one language, select targets, and translations are generated instantly.
Can I use my own device mockup images?
Currently, Shotlingo provides a curated library of device frames including iPhone, iPad, and Android devices. Custom device uploads are on our roadmap.
What export formats are supported?
PNG, JPEG, and WebP, rendered at the exact dimensions App Store Connect and Google Play Console require. PNG is the right choice for a store upload. Batch export delivers every page in every language as a single ZIP.
Is there a free plan?
Yes. The Free plan gives you the full device mockup library plus translation, so you can build a complete localized set. Export requires a paid plan; see the pricing page for current limits.
Can I cancel anytime?
Absolutely. Cancel anytime from account settings. Access continues until the end of your billing period.